Responsibilities

Support Customer Contacts / End Users by:

• Assisting with account management and maintenance;

• Knowing account key contacts and the process for handling requests within these accounts

• Acting as secondary contact for account; facilitating customer phone/service orders

• Selling and facilitating accessory sales to customers

• Delivering and training customers on phone, service plans, features and accessories

• Picking-up and delivery loaners / demos / repaired phones

• Shipping phones and accessories to customers

• Facilitating price plan changes.

Assist Sales Representatives by:

• Writing service orders, agreements and addendums

• Providing all paperwork to Sales Reps in a timely manner, programming and activating phones

• Processing changes of equipment

• Assisting Sales Rep with on-sites during conversions

• Assisting Sales Rep during phone fairs; assisting Sales Rep while they are on vacation or out sick

• Assisting Sales Rep with new sale delivery and training

• Mailing / faxing information for the Sales Reps.

Other Key Responsibilities:

• Handle special billing situations

• Attend Sales meetings

• Complete training classes as identified by Sales Manager

• Assist in special projects as assigned by Sales Manager or other duties assigned by management

• Keep updated on new products, accessories, features, pricing plans and roaming rates.

Qualifications

• High School Diploma or equivalent required.

• Previous administrative and customer service experience.

• Have Strong interpersonal skills, enjoy fast paced environment and possess the ability to prioritize and manage multiple tasks required.

• Strong written and verbal communication skills required.

• Working knowledge of cellular/paging/PCS/ advanced wireless communication a plus.

• Microsoft Word and Excel experience preferred.

• Strong organizational skills required.

• Self-motivated and detail orientated individual that works well independently and within a team environment.
  Professional appearance.