-
Responds to inbound
customer calls in a professional manner, addressing customer issues,
assuring that market quality standards are met.
-
Researches and
resolves a wide variety of customer questions/issues.
-
Handles multiple
tasks (i.e. talking with customers while accessing information
and/or input in computer).
-
Adapts to the needs
of individual caller (i.e. dissatisfied, first-time users, etc).
-
Offers alternatives
and options to satisfy customer concerns.
-
Recognizes
opportunities to offer enhanced services (i.e. accessories or
calling features).
-
Provides customers
timely and accurate information reflecting a positive and customer
oriented image of the organization.
-
Maintains a
courteous and pleasant demeanor while speaking with external and
internal customers.
-
Achieves individual
performance goals targeted by the organization.
-
Processes customer
requests and where applicable, processes credits/adjustments to
customer accounts.
-
Enters comments on
customer contacts and follow-up dates where required.
-
Assists in other
tasks as needed or assigned.
