Ensure timely and accurate processing of agent commissions and equipment rebate payments, totaling $300M+ annually, in accordance with the current compensation plans and SOX 404 internal control requirements.   Specifically, the position is responsible for analysis and metric reporting to ensure accurate payments of agent commissions and equipment rebates as well as analyzing and resolving related disputes.  The position is responsible for developing and coaching 8 associates located in Business Support Services at the RSO.

Responsibilities

·         Ensure the timely and accurate processing, payment, and analysis of Agent compensation.

·         Supervise the timely and accurate processing and payment of Agent Commission and residual payments

·         Oversee the research and resolution of Commissions disputes

·         Oversee the research and resolution of Equipment rebate disputes

·         Supervise the administration of Agent Equipment Receivables – Including monitoring and reporting on credit limits, past due balances and the releasing of Agent Equipment Orders.  The position is a key contact for agents that have questions related to outstanding Accounts Receivable balances as well as credit and collections and plays a critical role in resolving past due balances.

·         Develop and monitor Key Metrics to understand compensation trends, variances to expectations, and provide explanations/root cause for large variances.

·         Provide feedback and recommendations for changes to processes that will further enhance the timely and accurate payment of Agent compensation. 

·         Oversee the system implementation and updating of agent compensation plans, including development and completion of user acceptance testing. 

• Responsible for developing and implementing key audits and controls to ensure accurate financial records and compliance with SOX controls.

·         Exhibit a process improvement mindset and continually drive operational excellence by seeking efficiency gains by improving current processes and eliminating non value added tasks. 

·         Lead and Support special Agent Business Services and/or Company projects and initiatives as needed.

·         Provide ad-hoc reporting and analysis support related to compensation trends and questions as needed.

• Lead and develop the Agent Business Services team by: coaching team members and providing timely feedback on performance, leading by inspiration, and completing performance evaluations and related developmental plans.

·         Lead by example in a manner that supports the goals and tenets of the Dynamic Organization.

• Ensure customer service levels are met by ensuring teams resolve and close action items as defined in the Agent Business Services service level agreements.

·          Develop productive work relationships with key business partners (Sales Effectiveness, Sales Operations, Marketing, Regions, Sales/Retail, HR, Agent Order Desk, and Vendors)

·         Act as key contact for escalated payment and dispute resolution issues with sales management and other internal partners

·         Coordinate and facilitate associate meetings; monthly, quarterly, and as needed.\

·         Some travel required

The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of associates so classified. Additional responsibilities may be assigned as needed.

Qualifications

·         Bachelor’s degree in business, finance, accounting or equivalent field required

·         3+ years supervisory and people development experience required

·         Minimum of 3 years of experience in compensation administration or accounting/financial analysis; experience with commissions review and processing preferred.

·         Demonstrates strong leadership capabilities.  Ability to lead cross functional teams while handling multiple projects simultaneously required

·         Strong interpersonal, organizational, and communication skills; ability to build and maintain effective working relationships with leaders, peers, clients, and business partners

·         Strong PC skills (Microsoft Office Suite including Excel and Access); SAP experience a plus

·         Excellent analytical and critical thinking skills, plus ability to break down complex problems into manageable goals

·         Strong client service skills

·         Process Improvement experience is preferred and Six Sigma/Lean experience is a plus

·         Business knowledge of the wireless industry preferred

·         Understanding of internal controls and Sarbanes-Oxley preferred

·         Experience with Synygy is preferred