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Specialize and
develop expertise in one or more USCC business applications.
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As appropriate,
participate in project planning sessions with Project Managers,
Business Analysts, Technical Analysts and development team members
to analyze business / technology requirements and outline the
proposed technology solution
-
Participate in
project estimating activities
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Participate in
design reviews and provide input to the design recommendations
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Incorporate
security requirements into design
-
Provide input to
information / data flow
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Understand and
comply to SDLC in all planning steps
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Adhere to security
and control policies throughout design, development and testing
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Ensure interface
specifications are included in completed deliverable
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Identify applicable
system platform, components, and dependencies
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Document the
detailed application specifications
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Translate technical
requirements into programmed application modules
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Develop / enhance
software application modules
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Perform unit,
system and integration testing and participate in capacity /
performance testing of an application
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Create / test
prototypes
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Complete assigned
project deliverables within business / audit control requirements
-
Identify and
document ongoing maintenance requirements
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Participate in code
reviews and ensure that all solutions are aligned to pre-defined
architectural specifications
-
Identify,
troubleshoot and resolve application issues and code defects
-
Work with external
parties to ensure production support availability.
-
Understand and
execute release management and change management processes for
changes to business applications
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Identify,
troubleshoot and resolve application issues and code defects;
escalates as appropriate.
-
Participate in root
cause analysis and resolution as directed.
-
Provide off hours
support as required.
-
Works closely with
development teams to implement fixes as required.
-
Coordinate closely
with other application support and infrastructure service areas for
resolution of issues.
-
Understand complex
interactions and look for causes and provide solutions.
-
Communicate
effectively both over the phone and in written methods.
-
Adapt to a constant
and rapidly changing environment.
-
Take ownership of a
problem and stay with it through to resolution -- often involves
coordinating the actions of people in other teams to achieve the
desired result.
-
Willingness to work
in a role where the operation of availability and time-critical
systems is routine.
-
Review and provide
feedback to the final user documentation
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Adhere to
technology disaster recovery procedures
