Responsibilities

• Initiates outbound calls to customers with delinquent accounts to obtain commitments to pay, ensuring Financial Services goals are achieved.
• Enters suspends, disconnects and reconnects through the billing system in accordance with company and market policies.
• Researches customer issues where required and follows up with customers as quickly as possible to resolve problems.
• Receives inbound calls from customers inquiring on billing, account balance, and payment information, and general service issues.
• Assists in other tasks or projects as assigned.
• Receives inbound calls from customer with past due accounts, collecting payment or negotiating payment arrangements to bring their accounts up to date.

Qualifications

• High school diploma or state equivalency certification required; college degree preferred.
• Cellular experience preferred.
• Minimum of 2 years of Collections experience preferred.
• Customer Service experience preferred.
• Experience in an automated high volume collections environment preferred.
• Experience with predictive dialing technology preferred.
• Experience with Windows based PCs, including general office software knowledge required.
• Ability to remain flexible and adaptable in a fast-paced environment required.
• Effective organizational, decision making and interpersonal skills required.
• Excellent verbal and written communication skills required.
• Hiring for evening shift (1 p.m. - 10 p.m. Sundays off).
• Must be fluent in Spanish and English.