The Payment Control Specialist position performs all accounts receivables functions necessary to analyze, investigate, process, apply, resolve, track, report and maintain payments, payment posting applications for all U.S. Cellular markets. The ideal candidate will possess an analytical mind set and a positive approach to problem solving. This position must be able to adapt to multiple changing priorities while meeting deadlines set by department Service Level Agreements. Align goals, effectively communicate and develop relationships with key clients to provide superior customer satisfaction. This position must be goal driven and a client focused team player with a proactive Six Sigma mind set to improve processes, tighten controls, and prevent revenue loss.

Responsibilities

• Partner with the Treasury department to process wire transfers and ACH requests.
• Perform Talk Tracker reconciliation to prevent revenue loss.
• Ensure timely accurate application and maintenance of all U.S Cellular payments.
• Complete accounts receivable functions including: Lockbox issues, Lockbox exceptions, misapplied payments, collection agency payments, auto-payments, direct debit, NSF payments, Retail payments, TeleCheck payments, Major account payments, Credit Card returns and charge backs, Agent Equipment accounts, EFT payments, lifeline, corporate cashed checks, trade agreement payments and Tower Rental Payments.
• Research and resolve a wide variety of client issues/questions via the phone queue, Remedy system, Emails, and faxes in all U.S. Cellular markets.
• Develop and maintain training materials specific to individual job duties.
• Maintain data in several formats for Metrics and SLA reporting.

Qualifications

• Strong problem solving and analytical skills as well as verbal and written communication skills required – familiarity with six sigma concepts a plus.
• Ability to work on multiple projects under deadlines required
• Strong working knowledge of Microsoft Word and Excel programs required – Quick Books and Access experience preferred.
• Minimum of 2 years working experience with accounts receivable and cash management required – accounts payable experience a plus.
• Vast Knowledge of CARES billing system and Remedy system preferred, knowledge of Documentum system and the payment posting process through a financial institution a plus.
• Bachelor’s degree in finance/accounting or equivalent experience required.
• Accuracy and speed in data entry required.
• Positive, proactive approach to change and process improvement required.
• Must have customer/client focus with an ability to adapt quickly to multiple changing priorities.
• Strong skills in the area of customer and client interface via phone, gathering info, analyzing needs, making decisions about appropriate solutions and educating clients/customers on those solutions.
• Must be able to work independently and demonstrate initiative with little to no supervision and also in a team environment.
• Ability to develop and maintain good working relationships with all Business Support Services internal clients as well as external vendors/clients and must possess an overall understanding of the Business Support Services organization, its goals and mission.
• Must be able to work the hours of 9:30am to 6:00pm