Lead a team of associates accountable for the SCM process and SDLC tools administration to support IS releases. Develop roadmap and strategy for evolving the SCM process and SDLC tools to support software builds, release management, testing, requirements management and software deployments.   Engage closely with IS stakeholders and users to understand the technology to be implemented, as well as the standards and methodology used to ensure a quality process.   Appropriately plan and organize resources to support the deployment of quality releases and tools administration.   Be fully engaged in the on-going development of the associates on the team as facilitated through dynamic coaching sessions, goal planning and performance reviews.

Responsibilities

• Manages the team at a tactical level to insure quality delivery and support of the SCM process and SDLC tools administration.

• Assigns goals and tasks to staff members, alignment to department-wide goals and IS strategy.

• Engage and align with other IS groups to coordinate current and future release plans for the tools and processes we support.

• Drives the resolution and communication of cross-application / organization issues pertaining to monthly software releases.

• Ensures that documentation is appropriately coordinated and communicated with the relevant technical groups.

• Shares / leverages successful products, processes and best practices across the organization.

• Implements communication and knowledge sharing process for team members.

• Assists in evaluating knowledge-sharing tools and making recommendations for standard approaches / tools.

• Contributes to continuous improvement by leveraging quality improvement methodologies.

• Refines and enhances technology methodologies and/or standards.

• Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education.

Business Partnership

• Establishes and maintains working relationships across the technology organization and Business Operations.

• Encourages strong partnerships with the businesses and other technology team members.

• Establishes and maintains relationships with key vendor partners.

 People Management

• Manage individual and team workload to deliver agreed upon project milestones.

• Proactively promote consistent career management, performance measurement and skill development of staff members through dynamic coaching.

• Actively participate in HR performance measurement processes.

• Promote effective teamwork and resolve interpersonal issues.

• Provide input to staffing plans at the project-level to identify key / required skills.

Qualifications

• BS degree required.

• SQA Manager: 7 to 10 years of relevant professional work experience. Requires prior management, supervisory or team leader experiences.

• Must have experience managing a team that supports SCM processes, software builds and associated tools (ClearQuest, ClearCase).

• Strong project management and team management skills e.g. planning, budgetary control, people management etc.

• Some experience with test methods / tools (Quality Center).

• Some experience with requirements management methods / tools (RequisitePro, DOORS).

• Programming Experience in C, Perl, VB, Shell.

• Project Management and Vendor Management skills.

 Relevant Technical Skills

The SQA Management roles are NOT expected to know all of the skills at any given point in their career. The critical skills will depend on his/her current level and specific responsibilities within IS organization. Instead, this list includes typical skills that an SQA Manager may be required to demonstrate over the course of this role.

• IS Business Applications: Billing & Rating, Activation & Provisioning, Inventory Management, Sales & Marketing, Campaign Management, Deal Compensation/Sales Commission, CRM/Customer Service, Amdocs Ensemble, Portal Infranet

• Call Center Technologies: ACD/PBX, CTI, IVR, Emperix

• Office Automation: Word, Excel, PowerPoint, Outlook

• Planning & Design: Microsoft Project,

• eSkills: HTML/CSS, Java/JSP, J2EE, XML

• Integration Technologies: Service Oriented Architecture (SOA), Informatica, MQ-Series

• SCM Tools: Rational ClearQuest, ClearCase,  RequisitePro, Tivoli Provisioning Manager

• Testing Tools: Mercury Testing Suite (Quality Center)

• Standards & Methodology: SDLC, Six Sigma, CMMI, RUP, Extreme, Agile