This position is responsible for all aspects of the Change Management notification processes and procedures to minimize customer impact to ensure standard operations and compliance with company policy. Analyze all schedules that will cause changes to the national network to identify potential conflicts and risks to the business. Provide the coordination, support and assistance to insure successful implementation of IT changes to both internal and external work groups, including vendors. Management of the tools and information utilized for communicating change, metrics and reporting to drive improvements and accountability. Technically analyze and process all change requests to insure compliance with company standards, process and policy.

Responsibilities

• Rapidly identify, communicate and coordinate resolution of schedule conflicts to prevent operational issues and ensure delivery of quality services. Escalate as necessary.

• Communicate all IS changes submitted through the Change Request system in a timely and comprehensive manner to minimize customer and business impact.

• Provide trend analysis and reports relative to changes made.

• Manage, enhance, and provide on-going training relative to processes, procedures and tracking systems established by Change management, specific to outlined responsibilities.

• Participate in Change Management SOX and Compliance controls, audit reporting and remediation

• Work as the contact with external vendors to communicate changes that will have impact on US Cellular customers and business.

• Insure accurate database information is updated in a timely fashion in all computer systems that are utilized for established processes, procedures by Change Management.

• Develop and maintain a working knowledge of US Cellular’s organizational structure to department level and understand the cross-functional relationships, roles and responsibilities, within IS, Engineering, business partners and business units.

• Identify improvements to cross-functional processes and procedures relative to specific responsibilities and assist with review and approval of change management documentation revisions.

• Attend Change Control Board meetings and represent the department in support of Change Management.

• Obtain cross-functional and technical training to maintain a basic working knowledge of all IS systems and platforms, how they are integrated and the services delivered.

Qualifications

• Associate degree in Computer Science, Telecommunications, or equivalent work experience required.

• 5 – 7 years of relevant work experience require

• Wireless Telecommunications and IT Operations experience preferred

• ITIL Foundation certification required, ITIL certification or equivalent preferred.

• Proficiency with MS Office and web publishing tools required.

• Proficiency with query and reporting tools required

• Strong technical writing, verbal, organizational, meeting facilitation and interpersonal skills required.

• High attention to detail required.

• Strong team player with a high passion for customer satisfaction required.

• Project Management experience or familiarity preferred.

• Excellent communication, analytical, negotiation and influential skills are preferred.