The Senior Director of IT Business Analysis and System Quality Assurance is a member of the senior leadership team in the IS function.   The position has both strategic and operational responsibility to ensure information system development meets the needs of the enterprise.  Specific responsibilities include directing the following activities: feasibility and business system analysis, system requirements development and management, enterprise system testing, system performance testing, end-user acceptance testing, software configuration management, testing automation, release management, quality management, and IS compliance/audit/risk. 

Responsibilities

§         With other senior leaders of the IS organization to establish strategy, direction, and approaches for the IS function.

 

§         Ensure that the IS development activities address the needs of the business through analysis and requirements, and achieve the quality standards for that work.

 

§         Foster adoption of Dynamic Organization principles in IS by teaching, developing leaders, and creating an environment of accountability to values and behaviors. 

§         Play a lead role in the evolution and maturation of the IT function within company.

§         Lead the areas of the IT organization that conduct the following activities:

High Level Technical Feasibility

Provide the organization with a quick technical feasibility assessment on ideas/projects prior to official entry into PLP ideation phase. (initial estimate and alternative solutions).

IS/Business Solutions (Partner Management)

Develop partner relationships with functional areas in order to maintain alignment with business vision/strategy, provide active support from IS (metrics, etc..), and provide consistent entry into the organization for projects and general questions.

Requirements Management and Analysis

Manage system level requirements body of knowledge. Perform technical requirements analysis and develop technical requirements for projects (incl. traceability) . Serve as the “voice of the customer” throughout SDLC.

Software Configuration Management

Ensures the delivery and support of tools and processes related to Software Builds,

Software Configuration Management, Testing, and Requirements. Including file management, version control, change tracking/auditing, tool and process management, etc…

Test Automation

Develop automation software in support of all testing phases, leverage automation to streamline business activities and establish automation scripts to be leveraged as a service for other organizations.

Release Management

Provide oversight and governance over IS releases, design/implement processes for moving releases into (pre) production, provide technical expertise for packaging and aligning items into a release, strengthen change governance, and provide PR analysis and management.

Quality Analysis

Implement defect tracking and analysis to understand root cause, establish defect prevention capabilities, and determine our cost of quality (failure cost, inspect/test cost, and preventative cost).

Performance Testing

Create and maintain performance benchmarks, measure how systems/enhancements perform against benchmarks, understand scalability of solutions, and ensure performance criteria have been met.

Enterprise Testing

Serve as the single point of accountability (across all functional areas) for the end to end view of testing on projects, develop overarching test strategies for projects, and plan and execute system testing. 

User Acceptance Testing

Manage and coordinate UAT activities on projects – including ensuring test case creation, identifying and training resources to execute testing, ensuring environment readiness, and status reporting/tracking. 

IS Compliance/Audit/Risk

Manage and coordinate activities to ensure that IS and Engineering successfully respond to organizational, regulatory, and industry obligations (including SOX, PCI, etc...).

Qualifications

·        10 to 15 years of IT and business/industry work experience with at least 5 years managing multiple, medium to large cross-functional teams or projects and influencing senior level management and key stakeholders.

·        Bachelors and/or Master Degree in Computer Science, Information Systems, Business Administration or other related field.  Or equivalent work experience. 

·        Experience in the telecommunications or wireless industry

·        Direct experience with the IT functions managed

·        Strong leadership skills that include proven development of leaders and maturation of IT functions.