Plan, design, develop and implement infrastructure technologies including network switches, firewalls, load balancing systems, WAN acceleration, VOIP, IDS/IPS. Architect security systems providing for defense-in-depth with focus on regulatory compliance such as Sarbanes Oxley and PCI/DSS 1.2.  Provide subject matter expertise around specific technologies. Provide project leadership  for the deployment of infrastructure projects. Act as primary vendor interface for third-tier support for applications and technologies provided and supported by vendors.

Responsibilities

Role Specific Responsibilities

• Identify changes needed in the infrastructure configuration to achieve the technology organization goals

• Define aggregate demand data in support of budget plans and make recommendations for ways to improve performance and reduce costs

• Support and contribute to the infrastructure strategy reviews and development by performing applicable analysis

• Provide project management oversight to infrastructure implementation projects.

• Plans technology and infrastructure changes for security improvement and compliance / adherence

• Analyzes system response and determines tuning recommendations to improve performance.

• Manage effective issue identification and resolution process; serve as the focal point for infrastructure-related issue / crisis resolution

• Identify opportunities to save costs and more effectively manage assets and escalate the opportunities

• Ensure communication of process and procedure changes to key stakeholders

• Design an effective test plan for any new / changed infrastructure technology and work with Project Managers, QA / Testing

• Participate in process improvement initiatives, when applicable

 Business Partnership

• Maintain contact with the business users to proactively identify needed changes

• Establish working relationships with technical, business and sourcing counterparts

• Participate in process improvement initiatives

People Management

• Manage individual workload and deliver to agreed upon milestones

• Proactively promote consistent project-based performance measurement and skill development of junior staff

• Demonstrate ability to work in team environment and help resolve issues

• Provide input to staffing plans at the project-level to identify key / required skills

Qualifications

• College degree in related technical / business areas or equivalent work experience

• 7 – 10 years relevant work experience

• Understanding of the technology organization and / or business and technology

• Re-engineering / process improvement experience, leading and coaching quality improvement projects

• Strong change management skills; change agent

• Excellent problem solving / analytical skills and knowledge of analytical tools

• Excellent written and verbal communication skills

• Ability to create / define metrics that accurately reflects the current state of a given process