The Agent Manager is responsible for leading the indirect team in the acquisition, development and on-going management of the indirect sales channel. Expected to achieve budget in assigned areas and manage the objectives for the company's operations including growth, revenue, cash flow and ensuring an ideal customer experience with every customer interaction. Strong planning and organization skills with attention to details and deadlines required.

Responsibilities

·         Lead by, and be an example of the principles of the Dynamic Organization.  Model the behaviors of the Servant Leader.  Foster a positive work culture focusing on Associate Satisfaction.

·         Maintain open communications with the market, regional, and RSO leadership as to changes in the indirect channel, development of marketing strategies, or competitive issues.

·         Provide leadership and development to the Indirect Team to achieve maximum productivity performance, while ensuring the Ideal Customer Experience.

·         Responsible for handling all Associate Relations issues, including: hiring, training and development of the Indirect Team, as well as administering and enforcing sales and sales related market policies and procedures.

·         Develop a market development plan for the indirect channel including but not limited to coordination of new agent locations, assisting new and existing agents with strategic planning to ensure customer service, productivity, and revenue targets are met.

·         Oversee and facilitate the overall selection, acquisition and on-going development of Agent store locations.

·         Oversee and/or facilitate the training of agents including but not limited to utilizing AIM, current price plans, features and services as well as proper advertising and graphic standards.

·         Responsible for forecasting and reporting;  including but not limited to, agent goals, objectives and other issues related to the productivity of the agent channel; time reporting; vacation/time-off tracking; expense reporting and approvals; and other reports as needed.

·         Ensure agent store locations meet all merchandising standards.

·         Travel within the area of responsibility as well as to regional meetings and training programs.

Qualifications

·         High School diploma or state equivalency required; Associates or Bachelors Degree preferred

·         Working knowledge of retail and dealer/agent programs required

·         5 to 7 years of retail sales experience required

·         5 years dealer/agent account management preferred

·         2 years prior direct report management experience preferred

·         Strong organizational skills required

• Strong communication and interpersonal skills required