Leads a team of individuals responsible for procedural and analytical activities associated with sales force effectiveness. Responsible for managing and delivering various aspects of the sales incentive plan administration and other various projects including but not limited to: sales incentive compensation system changes, quota management and administration, sales reporting information, sales performance, recognition programs, performance measurement and system related training/education. 

Responsibilities

·         Cultural leadership; confidently demonstrates, by actions and words, the values and competencies of leadership in the Dynamic Organization.  Available to know what and how each team member achieves their results, recognizes and rewards strategic and spontaneous achievements.  Holds one-on-one time with each associate to review individual results and work together to ensure continued growth and development is achieved.

·         Works with Business Support Services (Commission Administration and Dealer Services) regarding associate and agent plan interpretation and serves as point of contact for issue resolution.

·         Facilitates functional requirements for enablement systems that support incentive plan administration.

·         Manages expense forecasting of incentive payouts (associates & agents) and works with corporate Finance teams to allocate appropriate budget annually. 

·         Works with corporate Finance and regional sales leadership to tie quota forecasts to budgeted expenses.

·         As products and services change, evaluates and implements systematic and process changes to ensure effective, timely and accurate payment of associate incentives.

·         Makes recommendations to agent incentive compensation for new products/services (activation fees, renewals, residuals, features, etc.) and evaluates impact of new services to agent contract terms.

·         Reviews all sales incentive training (system and process) and education programs for the sales force.

·         Manages sales effectiveness policies/procedures and updates when necessary.

·         Manages and distribute sales effectiveness (i.e. sales compensation trends, etc.) reporting information.

·         Facilitates communication between other departments and the sales force across all regions.
Designs, maintains and updates all sales effectiveness processes related to administration of associate incentives.

·         Formally communicates and regularly reinforces all systematic changes.

·         Is knowledgeable and involved with any project that requires sales incentive information or participation.

·         Performs other duties as assigned.

·         Travel as necessary.

Qualifications

·         College degree (Business) required. 

·         Minimum of five years operations experience required, with specific systems management/requirements development experience preferred.

·         Minimum of five years of leadership experience required.

·         Incentive Compensation/Performance Management experience a plus