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This position is
responsible for providing superior customer satisfaction while supporting sales
functions, answering phones, greeting customers and taking customer payments.
While applying the principles of the Dynamic Organization, this position is
responsible for supporting sales personnel and performing administrative
functions in support of sales activity. |
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Responsibilities |
- Greet all
customers in a professional, friendly, and timely manner, including answering
phones and directing customer inquiries to appropriate party
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Offer and promote vertical features and essentials with each
customer interaction while achieving the highest level of
customer satisfaction.
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Answer routine billing questions/issues from customers. Forward
more complex questions to appropriate party.
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Update customer account after every customer interaction.
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Assist in other tasks (including acting as backup to other
functions) as needed or assigned by Management to improve the
delivery of service to fellow associates and customers.
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Receive and process all payments according to standard
procedures.
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Complete accurate paperwork and transactions according to
company policies and procedures.
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Perform sales related administrative duties as assigned by
Management.
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Assist with inventory counts and other store procedures as
needed.
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Assist in maintaining store appearance and individual work area
according to the retail store standards.
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May assist in the opening and closing of a retail location which
includes and but not limited to cash handling and deposits as
governed by operations control standards.
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Attend all required training programs and meetings.
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Assist in other tasks, duties, or projects as assigned by
leadership.
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High school diploma or state equivalency required.
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6 months of customer service experience preferred, which may
include retail sales, cashier, hostess, and general office.
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Strong organizational skills required.
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Cash handling experience required.
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